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Refund Policy

Membership fees are non-refundable. Cancellation of event bookings must be in writing and will only be accepted up until 3 days prior to the event date. If the cancellation is received on time, a refund will be issued. After the cancellation date, NO REFUND will be issued. If cancellation is made less than 3 days prior to the event, or you fail to cancel, you will still be charged the full amount even if you do not attend the event. Bookings subject to availability with preference given to Members. Monies will be refunded where availability is lacking. You will be invoiced upon receipt of registration. To dispute a payment please contact [email protected].

Payments are processed using IAQ’s external payment services provider. By providing your card details you authorise the payment services provider to charge your card with the amount specified. IAQ will not retain any payment card data.